Discusses QP4, the TQM programme developed by the US Air Force Logistics Command in the late 1980s, which enabled it to win the President′s Award for Quality in 1991.
Delsanter, J. (1992), "Pursuing the target", Managing Service Quality: An International Journal, Vol. 2 No. 3, pp. 143-146. https://doi.org/10.1108/09604529210029227
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