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Pursuing the target

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 March 1992

Abstract

Discusses QP4, the TQM programme developed by the US Air Force Logistics Command in the late 1980s, which enabled it to win the President′s Award for Quality in 1991.

Keywords

Citation

Delsanter, J. (1992), "Pursuing the target", Managing Service Quality: An International Journal, Vol. 2 No. 3, pp. 143-146. https://doi.org/10.1108/09604529210029227

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited