Viewpoint Role of the change agent
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 March 1992
Abstract
Reviews a study carried out over several months on the performance of change agents and change attempts when introducing TQM.
Keywords
Citation
Diffin, M. (1992), "Viewpoint Role of the change agent", Managing Service Quality: An International Journal, Vol. 2 No. 3, pp. 129-130. https://doi.org/10.1108/09604529210029182
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited