TY  - JOUR
AB  - Outlines the implementation of Total Quality Management at the US Air Force Development Test Centre at Elgin Air Force Base in Florida. Discusses the steps in the implementation process, focusing on management awareness, strategic planning, management implementation and employee training. Details the procedure of cascading the concepts, philosophy, methods and tools of quality management from the top of the organization downwards and relates the timescale necessary to do this.
VL  - 2
IS  - 2
SN  - 0960-4529
DO  - 10.1108/09604529210029100
UR  - https://doi.org/10.1108/09604529210029100
AU  - Stewart J. Daniel
AU  - Rameli Daniel
PY  - 1992
Y1  - 1992/01/01
TI  - Firing on all cylinders
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 85
EP  - 89
Y2  - 2024/04/19
ER  -