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Closing the gap

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 February 1992



Outlines the situation regarding European management technology, comparing current systems in Europe with contemporary businesses in Japan and the USA. Discusses in brief the development of management technology in Europe, Japan and America since the end of the Second World War, and stresses the urgency behind the European need to close the gap. Describes some Japanese management practices and explains why Europeans are further behind than the Americans. Suggests that the problem has two faces: corporate required development and self‐development and concludes that European managers must learn to act on their own initiative to increase their managerial know‐how.



Diffin, M. (1992), "Closing the gap", Managing Service Quality: An International Journal, Vol. 2 No. 2, pp. 77-79.




Copyright © 1992, MCB UP Limited

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