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Viewpoint Great opportunities for improvement

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 February 1992

Abstract

Describes the way in which a service provider can identify opportunities for improvement, and target such opportunities within a framework of improvement action.

Keywords

Citation

Seath, I. (1992), "Viewpoint Great opportunities for improvement", Managing Service Quality: An International Journal, Vol. 2 No. 2, pp. 73-76. https://doi.org/10.1108/09604529210029074

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited