TY  - JOUR
AB  - Discusses the philosophy of Total Quality Management, which embraces the requirements of the customer and personal business goals in a way that is complementary, cost‐effective and open to constant improvement through realizing employees′ potential.
VL  - 2
IS  - 2
SN  - 0960-4529
DO  - 10.1108/09604529210029065
UR  - https://doi.org/10.1108/09604529210029065
AU  - Sear AD.
PY  - 1992
Y1  - 1992/01/01
TI  - Viewpoint Ringing the changes
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 69
EP  - 71
Y2  - 2024/04/25
ER  -