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′Win‐win′ opportunity

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 January 1992

Abstract

Describes the use of flow chart techniques or ′clinical pathways′ by health care organizations who aim to use TQM to increase patient satisfaction. Acknowledges the fact that measurement of clinical processes is a complex task, involving input from many areas. Gives a case example of continuous improvement in one process of health care, with the result that quality of medical care improved.

Keywords

Citation

Lowenhaupt, M. (1992), "′Win‐win′ opportunity", Managing Service Quality: An International Journal, Vol. 2 No. 1, pp. 55-58. https://doi.org/10.1108/09604529210029056

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited