TY  - JOUR
AB  - Describes how a large transport operator, BRS, is facing the challenge of moving from BS5750 to total quality, joining forces with two of its sister companies to create one national organization and thereby improve internal and external communication. Consists of an interview with the company′s director of quality assurance, outlining BRS′s launch into BS5750, the advantages and disadvantages it faced, and how it will take the next step.
VL  - 2
IS  - 1
SN  - 0960-4529
DO  - 10.1108/09604529210029010
UR  - https://doi.org/10.1108/09604529210029010
AU  - Greenwood M.
PY  - 1992
Y1  - 1992/01/01
TI  - Articulating quality
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 37
EP  - 38
Y2  - 2024/04/19
ER  -