TY  - JOUR
AB  - Traces how solicitors Pannone March Pearson became the first firm to be accredited BS5750 Part 2 certification, through an interview with one of the firm′s corporate divisional partners. Describes the implementation process and the main problems encountered, as well as the benefits arising from implementation.
VL  - 2
IS  - 1
SN  - 0960-4529
DO  - 10.1108/09604529210028976
UR  - https://doi.org/10.1108/09604529210028976
AU  - Simpkin A.
PY  - 1992
Y1  - 1992/01/01
TI  - Soliciting quality
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 17
EP  - 22
Y2  - 2024/04/26
ER  -