Soliciting quality
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 January 1992
Abstract
Traces how solicitors Pannone March Pearson became the first firm to be accredited BS5750 Part 2 certification, through an interview with one of the firm′s corporate divisional partners. Describes the implementation process and the main problems encountered, as well as the benefits arising from implementation.
Keywords
Citation
Simpkin, A. (1992), "Soliciting quality", Managing Service Quality: An International Journal, Vol. 2 No. 1, pp. 17-22. https://doi.org/10.1108/09604529210028976
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited