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Soliciting quality

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 January 1992

Abstract

Traces how solicitors Pannone March Pearson became the first firm to be accredited BS5750 Part 2 certification, through an interview with one of the firm′s corporate divisional partners. Describes the implementation process and the main problems encountered, as well as the benefits arising from implementation.

Keywords

Citation

Simpkin, A. (1992), "Soliciting quality", Managing Service Quality: An International Journal, Vol. 2 No. 1, pp. 17-22. https://doi.org/10.1108/09604529210028976

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited