Traces how solicitors Pannone March Pearson became the first firm to be accredited BS5750 Part 2 certification, through an interview with one of the firm′s corporate divisional partners. Describes the implementation process and the main problems encountered, as well as the benefits arising from implementation.
Simpkin, A. (1992), "Soliciting quality", Managing Service Quality: An International Journal, Vol. 2 No. 1, pp. 17-22. https://doi.org/10.1108/09604529210028976
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