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Flying with quality

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 June 1991

Abstract

Reviews TQM implementation by the Naval Air Systems Command (NAVAIR) since the early 1980s. Outlines the benefits, to date, of TQM efforts as well as lessons learnt from applying for, and winning, the Presidential Award for Quality and Productivity Improvement. Outlines the challenges facing NAVAIR′s leadership ‐ cuts in defence spending and a reduced force level ‐ and concludes that TQM is the key to meeting these challenges.

Keywords

Citation

Malatino, R., Zeiher, J. and Armstrong, W. (1991), "Flying with quality", Managing Service Quality: An International Journal, Vol. 1 No. 6, pp. 347-351. https://doi.org/10.1108/09604529110028913

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited