Reviews TQM implementation by the Naval Air Systems Command (NAVAIR) since the early 1980s. Outlines the benefits, to date, of TQM efforts as well as lessons learnt from applying for, and winning, the Presidential Award for Quality and Productivity Improvement. Outlines the challenges facing NAVAIR′s leadership ‐ cuts in defence spending and a reduced force level ‐ and concludes that TQM is the key to meeting these challenges.
Malatino, R., Zeiher, J. and Armstrong, W. (1991), "Flying with quality", Managing Service Quality: An International Journal, Vol. 1 No. 6, pp. 347-351. https://doi.org/10.1108/09604529110028913
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