Life after Deming
Managing Service Quality: An International Journal
Article publication date: 1 June 1991
Focuses on organizational restructuring at Florida Power & Light in the USA, winner of the International Deming Prize for business excellence. Continues with an overview of the different ways in which the company has sought to keep implementing continuous improvement measures. Concludes with the company CEO′s statement that winning the Deming is merely a stopping point in the ongoing journey of quality improvement.
Delsanter, J. (1991), "Life after Deming", Managing Service Quality: An International Journal, Vol. 1 No. 6, pp. 329-333. https://doi.org/10.1108/09604529110028887
MCB UP Ltd
Copyright © 1991, MCB UP Limited