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Quality of care and service

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 October 1991

Abstract

Outlines key aspects of quality management in the National Health Service and how basic changes to health care, through ′contracting′ processes, will lead to distinct improvements for both patient care and organizational efficiency and productivity.

Keywords

Citation

Koch, H. (1991), "Quality of care and service", Managing Service Quality: An International Journal, Vol. 1 No. 5. https://doi.org/10.1108/09604529110028788

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited