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Selection and placement

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 April 1991



Outlines various processes necessary to recruit and retain “winning” and “leading” employees. Asserts it is important to have a clear conception of objectives in staffing and placement of personnel, also there must be available specific human resources directed towards the accomplishment of these objectives. Argues that selection must be done in a professional manner and stresses the importance of job analyses for all positions. Suggests a number of qualities which a successful manager will look for and inculcate in all employees. Discusses the concept of the participative work environment and proposes a number of strategies for recruitment. Considers the implications for practice and describes selection techniques with the development of interview questions specifically for key groups. Concludes that management must realise quality staffing is a must and that growth and stability can be achieved only when the proper care is taken to ensure an individual′s fit into the organization′s culture.



Khan, S. (1991), "Selection and placement", Managing Service Quality: An International Journal, Vol. 1 No. 4, pp. 201-208.




Copyright © 1991, MCB UP Limited

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