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Employee Empowerment: The Rhetoric and the Reality

Birgit Muskat (Assistant Professor Tourism and Management Studies, Faculty of Business and Government, University of Canberra, Australia)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 15 November 2011

Keywords

Citation

Muskat, B. (2011), "Employee Empowerment: The Rhetoric and the Reality", Managing Service Quality: An International Journal, Vol. 21 No. 6, pp. 688-690. https://doi.org/10.1108/09604521111185655

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited