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Global trends and challenges in services

Marianna Sigala (University of the Aegean, Department of Business Administration, Chios, Greece)
Evangelos Christou (University of the Aegean, Department of Business Administration, Chios, Greece)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 July 2006

5208

Abstract

Purpose

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The purpose of this paper is to introduce the theme of the special issue on global trends and challenges in services.

Design/methodology/approach

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A brief review of the papers included in the special issue.

Findings

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Contextualization of the papers and identification of their contribution and significance for research in services management.

Originality/value

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Although the papers included in the special issue represent only a small sample of the global trends and issues facing services management nowadays, papers provide a good basis and implications for conducting future research and extending the area further.

Keywords

Citation

Sigala, M. and Christou, E. (2006), "Global trends and challenges in services", Managing Service Quality: An International Journal, Vol. 16 No. 4, pp. 345-348. https://doi.org/10.1108/09604520610675685

Publisher

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Emerald Group Publishing Limited

Copyright © 2006, Emerald Group Publishing Limited

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