This paper introduces the special issue on service innovation management.
Provides a brief review of the papers within the issue.
Compares and contextualizes the contributions, finding that the papers use state of the art methodologies and each furthers knowledge of service innovation management – a recently emerged academic discipline.
The perspectives considered represents a small sample of the diversity that exists within this area.
van Riel, A.C.R. (2005), "Introduction to the special issue on service innovation management", Managing Service Quality: An International Journal, Vol. 15 No. 6, pp. 493-495. https://doi.org/10.1108/09604520510633989Download as .RIS
Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited