Introduction to the special issue on service innovation management

Allard C.R. van Riel (HEC Management School – University of Liège, Liège, Belgium)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Publication date: 1 December 2005

Abstract

Purpose

This paper introduces the special issue on service innovation management.

Design/methodology/approach

Provides a brief review of the papers within the issue.

Findings

Compares and contextualizes the contributions, finding that the papers use state of the art methodologies and each furthers knowledge of service innovation management – a recently emerged academic discipline.

Originality/value

The perspectives considered represents a small sample of the diversity that exists within this area.

Keywords

Citation

van Riel, A. (2005), "Introduction to the special issue on service innovation management", Managing Service Quality: An International Journal, Vol. 15 No. 6, pp. 493-495. https://doi.org/10.1108/09604520510633989

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

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