TY  - JOUR
AB  - 
VL  - 14
IS  - 2/3
SN  - 0960-4529
DO  - 10.1108/09604520410528680
UR  - https://doi.org/10.1108/09604520410528680
AU  - Narasimhan K.
PY  - 2004
Y1  - 2004/01/01
TI  - Making Sense of Data: SPC for the Service Sector
T2  - Managing Service Quality: An International Journal
PB  - Emerald Group Publishing Limited
SP  - 258
EP  - 259
Y2  - 2024/09/23
ER  -