Is self‐service the future of services?
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 December 2003
Abstract
Describes all the automated processes that can be utilised when making a business trip and how human interaction within the service sector has been replaced by machines. This has the potential for customization, accuracy, convenience and speed, dependent on individual customer acceptance of the new system.
Keywords
Citation
Fitzsimmons, J.A. (2003), "Is self‐service the future of services?", Managing Service Quality: An International Journal, Vol. 13 No. 6, pp. 443-444. https://doi.org/10.1108/09604520310506496
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited