TY  - JOUR
AB  - Healthcare is a highly competitive global industry. People accept to travel to remote parts of the world in order to receive the service quality they hope for. Patients usually prefer to go to private hospitals, hoping to receive high service quality. On the other hand, healthcare organizations operating in the public sector are undergoing pressure from governments and the general public to improve quality and compete effectively with their counterparts in the private sector. This paper compares the service quality rendered by private and public hospitals. A questionnaire based on SERVQUAL is developed and tested for this purpose. This questionnaire is found to have five dimensions; namely, empathy, tangibles, reliability, administrative responsiveness and supporting skills. These dimensions, as well as overall service quality, are compared between private and public hospitals. Finally the implications of the results are highlighted for healthcare managers.
VL  - 13
IS  - 4
SN  - 0960-4529
DO  - 10.1108/09604520310484707
UR  - https://doi.org/10.1108/09604520310484707
AU  - Jabnoun Naceur
AU  - Chaker Mohammed
PY  - 2003
Y1  - 2003/01/01
TI  - Comparing the quality of private and public hospitals
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 290
EP  - 299
Y2  - 2024/04/19
ER  -