TY  - JOUR
AB  - This paper attempts to examine the relationship between service quality and customer satisfaction in spectator sports. The relationship between these two constructs is examined, first, by a review of the literature to date and, second, by the results of almost 200 questionnaires completed by spectators at two professional basketball games in Athens, Greece. The results of the questionnaire study are examined and, in conclusion, the implications and limitations of the study are discussed. Areas for further research are also suggested.
VL  - 11
IS  - 6
SN  - 0960-4529
DO  - 10.1108/09604520110410638
UR  - https://doi.org/10.1108/09604520110410638
AU  - Theodorakis Nicholas
AU  - Kambitsis Chris
AU  - Laios Athanasios
PY  - 2001
Y1  - 2001/01/01
TI  - Relationship between measures of service quality and satisfaction of spectators in professional sports
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 431
EP  - 438
Y2  - 2024/04/23
ER  -