Integrated management systems: a model based on a total quality approach
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 October 2001
Abstract
Describes a model based on empirical research which provides the details of an integrated management system and takes into account existing and accepted definitions of quality management, environmental management, and occupational health and safety management systems. Claims that the model addresses the issues of scope and culture which none of the existing integrated management system models address. The model has been tested with a sample of members of the British Standards Society. Among the main findings of this testing is that the model addresses the problems of implementing a second standard (e.g. environmental) other than a quality management system or an integrated management system; compatibly and alignment are not crucial issues in implementing standards; and an integrated standard is favored.
Keywords
Citation
Wilkinson, G. and Dale, B.G. (2001), "Integrated management systems: a model based on a total quality approach", Managing Service Quality: An International Journal, Vol. 11 No. 5, pp. 318-330. https://doi.org/10.1108/09604520110404040
Publisher
:MCB UP Ltd
Copyright © 2001, MCB UP Limited