Reinforcing professional self‐management for improved service quality

Abstract

To improve organization performance and service quality, managers will want to pay attention to the major drivers of professional satisfaction and effectiveness. By providing focused professional assessment and self‐management programs throughout an organization, managers can make a balanced investment in the satisfaction of their employees and customers.

Citation

Brightman, B.K. (2000), "Reinforcing professional self‐management for improved service quality", Managing Service Quality: An International Journal, Vol. 10 No. 5, pp. 299-306. https://doi.org/10.1108/09604520010349179