TY  - JOUR
AB  - This paper describes how executive buy‐in was obtained for this quality cost project as being a value‐added initiative, and provides details of the user‐friendly methods that ensured its successful implementation. The details provided include information related as to how this project has been presented and justified as being a value‐added initiative to executives and to line managers. Describing quality concepts and their applicability to a research environment was the key to winning over and rallying management to the cause. Establishment ofuser‐friendly methods to capture pertinent data was essential in bringing on board the staff members who are in position to identify and quantify the cost information. Their continued enthusiasm and support has been maintained through specific communication programs that are outlined in this paper.
VL  - 10
IS  - 5
SN  - 0960-4529
DO  - 10.1108/09604520010345740
UR  - https://doi.org/10.1108/09604520010345740
AU  - Cayer Claudette
AU  - Puddicombe Shari
PY  - 2000
Y1  - 2000/01/01
TI  - Economics of quality in a contract pharmaceutical organization
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 269
EP  - 272
Y2  - 2024/04/24
ER  -