This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604520010336669. When citing the article, please cite: Ron McLachlin, (2000), “Service quality in consulting: what is engagement success?”, Managing Service Quality: An International Journal, Vol. 10 Iss: 3, pp. 141 - 150.
(2000), "Erratum", Managing Service Quality: An International Journal, Vol. 10 No. 4, pp. 239-247. https://doi.org/10.1108/09604520010341627
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