TY  - JOUR
AB  - This article discusses the importance of training and education for TQM. The best way to institute quality into an organisation, particularly a bank, is to train employees to do their job better. The training structure must be top‐down, starting with the top team and cascading down the organisation. This is necessary to show management commitment and to ensure managers actually understand the TQM principles and methods. Results of the research project have indicated that none of the respondents’ organisations possess a well‐developed TQM training strategy and plan.
VL  - 10
IS  - 1
SN  - 0960-4529
DO  - 10.1108/09604520010307058
UR  - https://doi.org/10.1108/09604520010307058
AU  - Vermeulen Werner
AU  - Crous M.J.
PY  - 2000
Y1  - 2000/01/01
TI  - Training and education for TQM in the commercial banking industry of South Africa
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 61
EP  - 67
Y2  - 2024/04/20
ER  -