Looks at the impact of performance improvement initiatives on logistics people, as well as performance. Two of the most popular programs – EDI and outsourcing – have profound impact on people in logistics. Both outsourcing and EDI require cooperative relations to reach their full potential. However, based on a mail survey of Canadian logisticians, there is not necessarily a link between use of these programs and cooperative relations between shippers and carriers. Thus, there is a pressing need in logistics to better understand (and manage) the impact of outsourcing and EDI on people.
Larson, P.D. and Kulchitsky, J.D. (1999), "Logistics improvement programs: The dynamics between people and performance", International Journal of Physical Distribution & Logistics Management, Vol. 29 No. 2, pp. 88-103. https://doi.org/10.1108/09600039910264687
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