Offers a reference model for the study of influences that new approaches to channel co‐ordination have on company operating performance. Presents three propositions concerning the management of flow and quality. Explores these propositions by means of an empirical investigation of medium‐sized manufacturing companies. Provides suggestions as to what should be done at chain level to improve the single firm operating performance.
Forza, C. (1996), "Achieving superior operating performance from integrated pipeline management: an empirical study", International Journal of Physical Distribution & Logistics Management, Vol. 26 No. 9, pp. 36-63. https://doi.org/10.1108/09600039610149093Download as .RIS
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