This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000000347. When citing the article, please cite: Jule B. Gassenheimer, Jay U. Sterling, Robert A. Robicheaux, (1989), “Long-term Channel Member Relationships”, International Journal of Physical Distribution & Materials Management, Vol. 19 Iss: 12, pp. 15 - 28.
(1996), "Erratum", International Journal of Physical Distribution & Logistics Management, Vol. 26 No. 5, pp. 94-116. https://doi.org/10.1108/09600039610116521Download as .RIS
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