TY  - JOUR
AB  - Purpose– The purpose of this paper is to examine customer knowledge sharing between a buyer of a logistics service and the logistics service provider (LSP). The authors attempt to fill the gap in current research by investigating inter‐firm customer knowledge sharing.Design/methodology/approach– A survey study was conducted. Data were collected from buyers of logistic services. Confirmatory factor analysis and multiple regression were used to analyze data and test hypotheses.Findings– Results suggest that open and fluent communication mediates the relationship between customer knowledge sharing and satisfaction with a logistics service provider. In addition, the close relationship with the logistics service provider is needed to strengthen the relationship between customer knowledge sharing and satisfaction with the logistics service provider.Research limitations/implications– This study provided new empirical evidence concerning inter‐firm customer knowledge sharing. The authors suggest that logistic service providers should be incorporated into the customer knowledge management process to ensure open and fluent communication about customers.Practical implications– This study provides practical insights for companies that sell logistic services.Originality/value– Customer knowledge sharing has been largely studied in an intra‐firm context, for instance information sharing between marketing and research and development departments. This research extends the concept of customer knowledge sharing to the inter‐firm context.
VL  - 41
IS  - 10
SN  - 0960-0035
DO  - 10.1108/09600031111185239
UR  - https://doi.org/10.1108/09600031111185239
AU  - Rollins Minna
AU  - Pekkarinen Saara
AU  - Mehtälä Mari
PY  - 2011
Y1  - 2011/01/01
TI  - Inter‐firm customer knowledge sharing in logistics services: an empirical study
T2  - International Journal of Physical Distribution & Logistics Management
PB  - Emerald Group Publishing Limited
SP  - 956
EP  - 971
Y2  - 2024/04/18
ER  -