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Linking supply chain management with mass customization capability

Gensheng (Jason) Liu (Fogelman College of Business and Economics, The University of Memphis, Memphis, Tennessee, USA)
George D. Deitz (Fogelman College of Business and Economics, The University of Memphis, Memphis, Tennessee, USA)

International Journal of Physical Distribution & Logistics Management

ISSN: 0960-0035

Article publication date: 9 August 2011

Abstract

Purpose

The purpose of this paper is to explore the role of supply chain management in enabling manufacturers' mass customization capabilities.

Design/methodology/approach

This paper is based upon survey data from 262 manufacturing plants, spanning nine countries and three industries. Responses from multiple employees were aggregated for each item. Hypothesized relationships between variables were analyzed using structural equation modeling.

Findings

The results generally indicate that plant mass customization capabilities are driven by customer‐focused product design and reduced supplier lead times. In turn, these factors are driven by management's emphasis on supply chain planning. Post hoc tests show that the effects of supply chain planning on mass customization capabilities are fully mediated by customer‐focused product design and reduced supplier lead time.

Originality/value

While the literature suggests that mass customization depends upon a dynamic extended enterprise, extant empirical work has focused on internal firm characteristics. The paper is among the first to examine the significance of supply chain management upon the development of mass customization capabilities.

Keywords

Citation

Liu, G.(J). and Deitz, G.D. (2011), "Linking supply chain management with mass customization capability", International Journal of Physical Distribution & Logistics Management, Vol. 41 No. 7, pp. 668-683. https://doi.org/10.1108/09600031111154125

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited