TY  - JOUR
AB  - Purpose– This paper aims to report on an investigation of logistics service provider (LSP) capabilities and how these capabilities contribute to LSP competitiveness in the context of China.Design/methodology/approach– This paper draws on work from economics and strategy on firm‐level competitiveness, particularly the resource‐based view, to develop and empirically examined 13 firm‐specific capability constructs based on a survey of Chinese LSPs.Findings– Exploratory factor analysis and factor analysis regression indicated all 13 constructs are critical to a Chinese LSP's competitiveness and are interlinked in contributing to it. The findings also revealed the most critical capability is service quality; this capability was further assessed and two sub‐constructs of operations and relationship management emerged.Practical implications– The results of the empirical study provide a useful way for LSP managers to identify and appraise their firm's capabilities and competitiveness.Originality/value– This study contributes by addressing a gap of empirical research concerning LSP competitiveness and capabilities.
VL  - 40
IS  - 10
SN  - 0960-0035
DO  - 10.1108/09600031011093232
UR  - https://doi.org/10.1108/09600031011093232
AU  - Liu Xiaohong
AU  - Grant David B.
AU  - McKinnon Alan C.
AU  - Feng Yuanhua
PY  - 2010
Y1  - 2010/01/01
TI  - An empirical examination of the contribution of capabilities to the competitiveness of logistics service providers: A perspective from China
T2  - International Journal of Physical Distribution & Logistics Management
PB  - Emerald Group Publishing Limited
SP  - 847
EP  - 866
Y2  - 2024/09/19
ER  -