Tracking of shipments is an important element of customer service in the transportation industry; and essential for logistics services as merge‐in‐transit. However, contemporary tracking systems are designed for use within a single company, and are thus invariably inadequate for multi‐company environments. The single company focus has led to a reduced span of monitoring and a diluted accessibility of information due to proprietary tracking codes and information architectures centred on the tracking service provider. This paper presents a novel forwarder‐independent approach for solving the difficulties of tracking in multi‐company supply networks. The research argues that the proposed tracking approach is superior to contemporary approaches for material flow tracking in short‐term multi‐company distribution networks.
Kärkkäinen, M., Ala‐Risku, T. and Främling, K. (2004), "Efficient tracking for short‐term multi‐company networks", International Journal of Physical Distribution & Logistics Management, Vol. 34 No. 7, pp. 545-564. https://doi.org/10.1108/09600030410552249
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