Shipper‐carrier partnership issues, rankings and satisfaction

Abstract

Over the past decade, there have been a number of studies that examined either shipper or carrier selection and evaluation factors. However, there has been little comparison between how these two groups perceive these factors with regard to their partners. This study examines the similarities and differences with the rankings of factors between shipper and carrier groups. Furthermore, the results highlight the various levels of satisfaction between the two groups.

Citation

Gibson, B.J., Rutner, S.M. and Keller, S.B. (2002), "Shipper‐carrier partnership issues, rankings and satisfaction", International Journal of Physical Distribution & Logistics Management, Vol. 32 No. 8, pp. 669-681. https://doi.org/10.1108/09600030210444917