Provides a brief review of the organisational change process literature and its applicability to the hotel industry. It also uses an international hotel as a case study to introduce the organisational change process. The method of change is significant because it builds on an in‐house educational programme that was first piloted in the company’s Australian property. This in‐house programme has now been taken as a model to be utilised in other company properties.
Davidson, M.C.G. and de Marco, L. (1999), "Corporate change: education as a catalyst", International Journal of Contemporary Hospitality Management, Vol. 11 No. 1, pp. 16-23. https://doi.org/10.1108/09596119910250355Download as .RIS
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