Comment: benchmarking and best practice in the small hotel sector
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 1 September 1998
Abstract
This comment paper calls for a need to view benchmarking as a means to disseminate best practice in small hospitality organizations. Outlines the barriers to benchmarking in the sector and endorses the role and value of grading and award schemes as “external benchmarking” agencies.
Keywords
Citation
Ogden, S.M. (1998), "Comment: benchmarking and best practice in the small hotel sector", International Journal of Contemporary Hospitality Management, Vol. 10 No. 5, pp. 189-190. https://doi.org/10.1108/09596119810227794
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited