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Comment: benchmarking and best practice in the small hotel sector

Susan M. Ogden (Department of Hospitality, Tourism and Leisure Management, Glasgow Caledonian University, Glasgow, UK)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 1 September 1998

2723

Abstract

This comment paper calls for a need to view benchmarking as a means to disseminate best practice in small hospitality organizations. Outlines the barriers to benchmarking in the sector and endorses the role and value of grading and award schemes as “external benchmarking” agencies.

Keywords

Citation

Ogden, S.M. (1998), "Comment: benchmarking and best practice in the small hotel sector", International Journal of Contemporary Hospitality Management, Vol. 10 No. 5, pp. 189-190. https://doi.org/10.1108/09596119810227794

Publisher

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MCB UP Ltd

Copyright © 1998, MCB UP Limited

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