TY  - JOUR
AB  - Activities such as benchmarking and grading are essential to maintaining and improving service in the small hotel sector. Yet the diversity of this sector is such that grading schemes are often unable to address the qualities of all small hospitality businesses on an equitable basis. This article describes a practical attempt to classify hotels on the Danish island of Bornholm. A typology was developed in the form of three dimensions: season, size, and ownership, each of which was dichotomised, so that an eight‐cell matrix was produced. Discusses how the data fitted to this matrix and makes a number of recommendations for future work in this area.
VL  - 10
IS  - 5
SN  - 0959-6119
DO  - 10.1108/09596119810227721
UR  - https://doi.org/10.1108/09596119810227721
AU  - Sundgaard Elin
AU  - Rosenberg Lennart
AU  - Johns Nick
PY  - 1998
Y1  - 1998/01/01
TI  - A typology of hotels as individual players: the case of Bornholm, Denmark
T2  - International Journal of Contemporary Hospitality Management
PB  - MCB UP Ltd
SP  - 180
EP  - 183
Y2  - 2024/05/04
ER  -