TY  - JOUR
AB  - The service quality literature has evolved around two schools of thought: the North American and the Nordic European. Although the North American School of thought has received much attention from the practitioners with a five factorial model, it has also generated a great deal of criticism. The Nordic European School of thought, on the conceptualisation of service quality, has remained for the most part at the conceptual level with few attempts at applications. Attempts to test an instrument developed by the North American School. It did not produce the nominated dimensions. In fact the result favours the Nordic European School in that it produced a two factor model.
VL  - 10
IS  - 2
SN  - 0959-6119
DO  - 10.1108/09596119810207200
UR  - https://doi.org/10.1108/09596119810207200
AU  - Ekinci Yuksel
AU  - Riley Michael
AU  - Fife‐Schaw Chris
PY  - 1998
Y1  - 1998/01/01
TI  - Which school of thought? The dimensions of resort hotel quality
T2  - International Journal of Contemporary Hospitality Management
PB  - MCB UP Ltd
SP  - 63
EP  - 67
Y2  - 2024/04/24
ER  -