Hospitality operations: patterns in management, service improvement and business performance

Richard Teare (Research Director (Europe) Worldwide Hospitality and Tourism Trends, University of Surrey, Guildford, UK)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Publication date: 1 December 1996

Abstract

Provides an overview of developments in hospitality operations management as reflected by articles published in: International Journal of Contemporary Hospitality Management, International Journal of Hospitality Management, International Journal of Service Industry Management and Service Industries Journal during 1995 (business performance, customers and service improvement, operations and the curriculum, strategy and development) and during the six‐year period 1989‐1994 (structural relationships in hospitality and tourism, operations and business development, strategy and systems development, human resource development and quality improvements).

Keywords

Citation

Teare, R. (1996), "Hospitality operations: patterns in management, service improvement and business performance", International Journal of Contemporary Hospitality Management, Vol. 8 No. 7, pp. 63-74. https://doi.org/10.1108/09596119610152069

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.