Reports on research, the overall objective of which was to develop a basic understanding of job satisfaction and commitment of employees of a particular hospitality organization. Describes a survey of 7,504 hourly and salaried employees at 94 lodging properties which aimed to identify factors relating to employee satisfaction and commitment.
Smith, K., Gregory, S. and Cannon, D. (1996), "Becoming an employer of choice: assessing commitment in the hospitality workplace", International Journal of Contemporary Hospitality Management, Vol. 8 No. 6, pp. 3-9. https://doi.org/10.1108/09596119610129795Download as .RIS
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