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Hotel managers’ perceptions of upward and downward communication

Betsy Stevens (Assistant Professor of Managerial Communication, School of Hotel Administration, Cornell University, New York, USA)
Jim Hisle (Managing Director, Statler Hotel, Cornell University, New York, USA)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 1 February 1996

5848

Abstract

Based on interviews with hotel managers, discusses the importance of communication, and examines problems in both upward and downward communication. Suggests various ways of overcoming these problems. Finally, reviews implications of these problems for managers.

Keywords

Citation

Stevens, B. and Hisle, J. (1996), "Hotel managers’ perceptions of upward and downward communication", International Journal of Contemporary Hospitality Management, Vol. 8 No. 1, pp. 29-32. https://doi.org/10.1108/09596119610108626

Publisher

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MCB UP Ltd

Copyright © 1996, MCB UP Limited

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