Hotel managers’ perceptions of upward and downward communication
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 1 February 1996
Abstract
Based on interviews with hotel managers, discusses the importance of communication, and examines problems in both upward and downward communication. Suggests various ways of overcoming these problems. Finally, reviews implications of these problems for managers.
Keywords
Citation
Stevens, B. and Hisle, J. (1996), "Hotel managers’ perceptions of upward and downward communication", International Journal of Contemporary Hospitality Management, Vol. 8 No. 1, pp. 29-32. https://doi.org/10.1108/09596119610108626
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited