Based on interviews with hotel managers, discusses the importance of communication, and examines problems in both upward and downward communication. Suggests various ways of overcoming these problems. Finally, reviews implications of these problems for managers.
Stevens, B. and Hisle, J. (1996), "Hotel managers’ perceptions of upward and downward communication", International Journal of Contemporary Hospitality Management, Vol. 8 No. 1, pp. 29-32. https://doi.org/10.1108/09596119610108626Download as .RIS
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