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A Model for Teaching Service Management in Hospitality

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 1 March 1993

988

Abstract

“Service” became the buzzword of the 1980s. While numerous business school programmes have been progressive in research, publication and education in this area, service management in hospitality education has yet to receive the attention that it deserves. Offers a review of service management issues, discusses the reasons why an understanding of service management concepts is important to the hospitality student, and makes recommendations for how the service concepts can be grouped together to form the basis of a service management course in a hospitality curriculum.

Keywords

Citation

Barrows, C.W. and Perry Hobson, J.S. (1993), "A Model for Teaching Service Management in Hospitality", International Journal of Contemporary Hospitality Management, Vol. 5 No. 3. https://doi.org/10.1108/09596119310040552

Publisher

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MCB UP Ltd

Copyright © 1993, MCB UP Limited

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