Quality Management in the Hospitality Industry: Part 3. Recent Developments

Abstract

This third and final article in a review series covers the literature relating to modern developments in quality measurement and management. It carries on the themes developed in the previous two articles and to some extent explores the way these aspects are interrelated. This review ends with an overview of the series and likely future implications for research and practice in hospitality management.

Citation

Johns, N. (1993), "Quality Management in the Hospitality Industry: Part 3. Recent Developments", International Journal of Contemporary Hospitality Management, Vol. 5 No. 1. https://doi.org/10.1108/09596119310026242