TY - JOUR AB - First of three review articles seeking to organize and summarize work on the definition and specification of quality in the hospitality industry – this one covers early work on quality definition and specification. VL - 4 IS - 3 SN - 0959-6119 DO - 10.1108/09596119210014219 UR - https://doi.org/10.1108/09596119210014219 AU - Johns Nick PY - 1992 Y1 - 1992/01/01 TI - Quality Management in the Hospitality Industry: Part 1. Definition and Specification T2 - International Journal of Contemporary Hospitality Management PB - MCB UP Ltd Y2 - 2024/03/29 ER -