Quality Management in the Hospitality Industry: Part 1. Definition and Specification
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 1 March 1992
Abstract
First of three review articles seeking to organize and summarize work on the definition and specification of quality in the hospitality industry – this one covers early work on quality definition and specification.
Keywords
Citation
Johns, N. (1992), "Quality Management in the Hospitality Industry: Part 1. Definition and Specification", International Journal of Contemporary Hospitality Management, Vol. 4 No. 3. https://doi.org/10.1108/09596119210014219
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited