TY  - JOUR
AB  - It is commonly believed that service attitudes are more positive in
the private than in the public sector of the service industry. The
problems are addressed here. The aim of the project was to study service
attitudes in hotel and restaurant staff compared to nurses in public
hospitals. An instrument for measuring service attitudes, the Service
Attitude Questionnaire (SAQ) was developed. This instrument aimed at
measuring cognitive, emotional and behavioural aspects of service
attitudes. A total of 62 respondents in the Stavanger region, Norway,
completed the SAQ. The results indicated that service attitudes were
more positive in the private (hotel and restaurant staff) than in the
public sector (registered nurses). Hotel and restaurant staff scored
higher (more positive service attitudes) on the cognitive, emotional and
behavioural components of the SAQ.
VL  - 4
IS  - 2
SN  - 0959-6119
DO  - 10.1108/09596119210010457
UR  - https://doi.org/10.1108/09596119210010457
AU  - Larsen Svein
AU  - Bastiansen Trond
PY  - 1992
Y1  - 1992/01/01
TI  - Service Attitudes in Hotel and Restaurant Staff and Nurses
T2  - International Journal of Contemporary Hospitality Management
PB  - MCB UP Ltd
Y2  - 2024/04/24
ER  -