Hotel Workers’ Orientations to Work: The Question of Autonomy and Scope
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 1 January 1992
Abstract
Reports on a study testing five attitudes on a sample of hotel workers and a control group. As the literature of service work suggests, most hotel workers place great value on scope and autonomy in a job; it was expected they would show more positive attitudes to these attributes than the control. The results were negative. Draws the conclusion that such attributes are problematic in that the attitude may represent a valued need or an unfulfilled need.
Keywords
Citation
Dodrill, K. and Riley, M. (1992), "Hotel Workers’ Orientations to Work: The Question of Autonomy and Scope", International Journal of Contemporary Hospitality Management, Vol. 4 No. 1. https://doi.org/10.1108/09596119210007956
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited