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Hotel Workers’ Orientations to Work: The Question of Autonomy and Scope

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 1 January 1992

Abstract

Reports on a study testing five attitudes on a sample of hotel workers and a control group. As the literature of service work suggests, most hotel workers place great value on scope and autonomy in a job; it was expected they would show more positive attitudes to these attributes than the control. The results were negative. Draws the conclusion that such attributes are problematic in that the attitude may represent a valued need or an unfulfilled need.

Keywords

Citation

Dodrill, K. and Riley, M. (1992), "Hotel Workers’ Orientations to Work: The Question of Autonomy and Scope", International Journal of Contemporary Hospitality Management, Vol. 4 No. 1. https://doi.org/10.1108/09596119210007956

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited