The increasing interest in NHS Support Services as areas where cost effectiveness and improved provision of value for money can be introduced has led to the Hotel Service concept in recent years. The Government′s review of the NHS will have a major impact on the quality of hotel services in hospitals and there will be increased incentives for managers to engage in personal development programmes which will benefit the individual and the organisation.
Randall, L. and Tofts, A. (1991), "NHS Support Services: Present and Future Developments in Training", International Journal of Contemporary Hospitality Management, Vol. 3 No. 1. https://doi.org/10.1108/09596119110000521Download as .RIS
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