This article considers the very important issue of the expectations that employers in the hotel sector hold regarding graduate entrants. The article reports on a study in the UK which replicates and compares findings with a similar survey in the USA – 36 key competencies were rated by 118 general managers of hotels with more than 150 bedrooms. Conclusions are drawn with respect to the priority given to these competencies; their implications for educators; and the cultural variation implicit in comparing the US and UK findings.
Baum, T. (1990), "Competencies for Hotel Management: Industry Expectations of Education", International Journal of Contemporary Hospitality Management, Vol. 2 No. 4. https://doi.org/10.1108/09596119010135190
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